Reporting a problem

Email hello@quidough.com with what you did, what you expected, and what happened instead. Say whether you were on a phone or a computer, and in which browser. The version from the bottom of Settings helps too, and so does a screenshot.

Worth a try first

Something looks out of date? Open Settings, go to the Data tab, and tap Refresh everything. It fetches everything from scratch. Write to us if that doesn’t settle it.

Sync problems

When something is failing, the Data tab in Settings shows a Sync problems box naming what went wrong. A screenshot of it tells us a lot, so include one if you see it.

Screenshots and your data

Screenshots show your balances, so crop out anything you’d rather we didn’t see. We only look at your household’s data with your permission, and only to help with the problem you’ve reported.